MONROE D. DOWLING III
                                  314 Firewood Lane, Galloway, OH  43119
                        Phone 614-915-2117, Email monroeiii@yahoo.com

                             INFORMATION TECHNOLOGY RESUME















Professional Experience

2006 - Present    Internal Sales and Service Rep., Nationwide Life Insurance,         
                      Columbus, OH

  • Answer complex questions regarding financial annuities.
  • Perform relevant, timely research to resolve financial investment issues including
    withdrawals, payments, transfers, etc. spanning over half a dozen different
    computer databases, intranets and online related systems.

2005                  Customer Service Representative, Verizon Wireless, Columbus, OH

  • Resolved wireless communication issues for residential and business consumers in a
    fast-paced constantly changing technology market which has expanded to include
    lightweight, portable cellular phones, digital photography, broadband Internet with
    wireless network PC cards, personal digital assistants and gaming.
  • Utilized skills gained from work at Calltech and on the job training at Verizon.

2004                  Tier 2 Technical Support, Calltech, Columbus, OH

  • Troubleshooted technical Internet connection issues for Verizon DSL home-based
    online services; utilize professional grade software to sync with customer’s
    computers and perform technical work.
  • Handled hardware connectivity problems, modem configurations, Microsoft
    Windows and networking concerns, account setup and password resets.
  • Walked customer’s through software installs, Internet downloads, e-mail
    configuration and computer maintenance questions.  

2002 - 2002       Grant Writer, Lee & Associates, Dublin, OH

  • Executed the development of a variety of specialized grants for federal and state
    funding and for non-profits in the areas of social services, education, community
    infrastructure, technology and other societal needs.
  • Wrote an online FEMA Federal Grant for a fire station located in Butler County, Ohio.
    Utilized extensive web research and interactive web analysis.

2001 - 2002       Internal Auditor, Ohio University, (OU), Athens, OH

  • Led auditing assignments as auditor in charge; supervised three internal auditors and
    the office administrative assistant; represented the department in senior level
    administrative meetings; wrote policies and procedures.
  • Performed statistical survey analysis, budgeting and other administrative duties using
    Excel, Access, Word and Lotus Notes.
  • Wrote a successfully funded PACE Proposal for an audit software technology
    project.
  • Supervised auditors in performing Oracle queries to extract financial data in
    generating reports.
  • Oversaw audit teams in the design of Visio flowcharts for analysis.
  • Managed the design of Excel graphs and charts using audit data.

1996 - 2001      Senior Account Specialist, Bank One, Columbus, OH

  • Traveled to corporate headquarters to submit quality monitoring proposals and wrote
    report for the manager of customer service for Bank One’s retail credit card
    merchandising department First USA.
  • Trained, coached and mentored newly hired representatives.
  • Provided team input to an employee work satisfaction committee.
  • Performed extensive computer regulatory research for Visa and MasterCard using
    Bank One proprietary databases in Windows NT, and Excel and Access.

1994 - 1995       Program Officer, Community Shelter Board, (CSB), Columbus, OH

  • Performed budgeting, shelter data analysis and grant writing using Excel, Access
    and Word.
  • Delivered presentations before the organization’s board of directors and other local
    homeless organizations using PowerPoint and Lotus Freelance.
  • Wrote newsletters using PageMaker.

1989 - 1992       Loan Servicing Analyst, Irving Burton, (IBA),  Falls Church, VA

  • Supervised audit teams on financial audits for the Department of Housing and Urban
    Development; reviewed employee’s audit papers and approved final submission of
    audit reports.
  • Conducted 100 nationwide financial reviews of banks finding monetary
    discrepancies ranging from $500 to $500,000 in sample portfolios ranging from 50
    to 300 files.
  • Designed and implemented queries using Paradox database software and a
    customized in-house statistical package.
  • Delivered presentations to senior bank vice presidents and CFO’s using Lotus 1-2-3
    and WordPerfect.
                                                  
Education

  • 2000  Franklin University (Franklin), Columbus, Ohio, MBA, Business
    Administration, GPA, 3.83
  • 1987  Carnegie Mellon University, (CMU), Pittsburgh, Pennsylvania, MS in Public
    Management and Policy
  • 1984  Pomona College, (Pomona), Claremont, California, BA, Government

Computer Skills
(See abbreviations throughout resume)

(Software)

  • Programming: Basic at Pomona, Pascal at CMU
  • Database: Database III at HUD, Paradox at IBA, Access at CSB and OU
  • Spreadsheets and Flowcharting:  Lotus 1-2-3 at IBA, Excel and Visio Flowcharting
    at CSB and OU
  • Statistics: Lindo at CMU, Pathmaker at Franklin
  • Presentation Software: Publisher at Franklin, Lotus Freelance at CSB, PowerPoint at
    CSB and OU
  • Graphics software: Adobe Illustrator and Photoshop at CSB
  • Communications: PC Anywhere at Franklin, Lotus Notes at OU, Outlook and Yahoo
    at CSB
  • Word-processing: Epsilon at CMU, Adobe PageMaker at CSB, WordPerfect at IBA,
    Word at OU
  • Web Software: Microsoft Word Editor at Franklin, Yahoo Geocities and Webstarter
    (education)
  • Internet Browsers: AOL, MSN, Earthlink, RoadRunner, AltaVista, NetZero, Copper.
    net, Verizon
  • (multiple jobs and education)
  • Operating Systems: Windows XP/2000/ME/98/95/NT/CE (multiple jobs and
    education)

(Hardware)

  • PC’s: IBM, Compaq, Hewlett Packard, Gateway, and others (multiple jobs)
  • IBM Mainframes and Servers (CMU, Franklin and Bank One)
  • Palmtops and Handhelds: Palm Pilot, Hewlett Packard Omnigo, 200LX and Jornada
    (education)

Professional Award/Distinctions

  • Employee of the Month – Bank One
  • Eagle Award – Bank One
  • Best First Year Project Award at CMU
  • Academic Distinction at Franklin
  • Who’s Who Among Rising Young Americans