MONROE D. DOWLING III
                                          314 Firewood Lane, Galloway, OH  43119            
                                Phone 614-915-2117, Email monroeiii@yahoo.com

                                     







                                                        FINANCE RESUME












Professional Experience

2006 - Present            

Internal Sales and Service Representative , Nationwide Life Insurance Co., Dublin, OH

  • Answer complex questions regarding financial annuities.
  • Perform relevant, timely research to resolve financial investment issues including withdrawals,
    payments, transfers, etc. spanning over half a dozen computer databases, intranets and online related
    systems.
  • Communicate with brokers to generate sales leads; disseminate sales literature and maintain a vast
    database of knowledge regarding products and new business requirements.
2005

Customer Service Representative, Calltech, Columbus, OH

  • Performed troubleshooting and account maintenance in a contract with Arch Wireless supporting
    pagers for business and consumer accounts.  
  • Assessed billing issues and conducted technical support.

2005

Customer Service Representative, Verizon Wireless, Columbus, OH

  • Resolved wireless communication issues for residential and business consumers in a fast-paced  
    constantly changing technology market which has expanded to include lightweight, portable cellular
    phones,  digital photography, broadband Internet with wireless network PC cards, personal digital
    assistants and gaming.
  • Utilized skills gained from work at Calltech and on the job training at Verizon.

2004 - 2005

Tier 2 Technical Support, Calltech, Columbus, OH

  • Troubleshooted technical Internet connection challenges for Verizon DSL home-based online services.
  • Handled hardware connectivity problems, modem configurations, Microsoft Windows concerns,
    account setup and password resets.
  • Walked customer’s through software installs, Internet downloads, E-mail configuration and computer
  • maintenance questions.
  • Utilized professional remote desktop software to view and correct customer PC settings.        

2002

Grant Writer, Lee & Associates, Dublin, OH

  • Wrote a variety of specialized grants for federal and state funding and for non-profits in the areas of
    social services, education, community infrastructure, technology and other societal needs.
  • Targeted funding requests to at risk populations throughout Ohio.

2001 - 2002

Internal Auditor, Ohio University, Athens, OH

  • Led auditing assignments as auditor in charge.
  • Supervised groups of internal auditors and the office administrative assistant; represented the
    department in administrative meetings.
  • Coordinated the work of an office environment.
  • Wrote and edited audit reports and provided instruction and guidance to junior auditors in the
    performance of audits and the writing of reports.
  • Reviewed complex contracts for compliance with university, state, and federal requirements.
  • Performed statistical survey analysis, budgeting and other administrative duties as required.

1996 - 2001

Senior Account Specialist, Bank One, Columbus, OH

  • Trained, coached and mentored newly hired representatives. Provided team input to an employee
    work satisfaction committee.
  • Answered questions related to complicated statistical customer service data in reports and in
    presentations for supervisors and managers.
  • Traveled to corporate headquarters to submit quality monitoring proposals and wrote report for the
    manager of customer service on account representative monitoring criteria.
  • Performed regulatory research for Visa and MasterCard in the Chargeback Department.
                                 
1994 - 1995

Program Officer, The Community Shelter Board, Columbus, OH

  • Led an extensive project to revise a strategic plan for the city’s homeless directives to The
    Department of Housing and Urban Development (HUD).Worked directly with social service providers
    at local homeless shelters which housed a large population of at risk minorities and female heads of
    households.
  • Led and managed detailed statistical forecasting analyses and performed budgeting, database tracking  
    and financial trend analysis.
  • Delivered presentations before the organization’s board of directors and other local homeless
    organizations.
  • Reviewed contracts with the homeless shelters.
  • Attended City Council, Franklin County, Department of Housing and Urban Development and Mid
    Ohio Regional Planning Commission meetings.
                                                                         
1989 - 1992  

Loan Servicing Analyst, Irving Burton Associates, Falls Church, VA

  • Performed work for an 8A minority accounting firm under contract to the Department of Housing  
    and Urban Development.
  • Supervised audit teams on financial audits; reviewed employee’s audit papers and approved final
    submission of audits.  Conducted 100 nationwide financial reviews of savings and loans, mortgage
    companies, and banks finding monetary discrepancies ranging from $500 to $500,000 in sample
    portfolios ranging from 50 to 300 files.

1987 - 1988

Research Assistant, Finance Assistant, Democratic National Committee, Wash., DC

  • Researched legislative and presidential candidates for the 1988 election.
  • Performed data entry for financial donations to the party.
  • Traveled to Atlanta for the democratic convention.

Education

  • Franklin University Graduate School of Business, Columbus, Ohio, MBA, Business
  • Administration, GPA, 3.83
  • Carnegie Mellon University, Pittsburgh, Pennsylvania, MS in Public Management and Public Policy
  • Pomona College, Claremont, California, BA, Government

Computer Skills

  • Word-processing and Layout:  Word 2002, WordPerfect, Epsilon, Publisher, PageMaker 6.5
  • Databases and Spreadsheets: Access 2000, Paradox, Dbase, Excel 2000, Lotus 1-2-3
  • Graphics and Presentation: Photoshop 4.0, PowerPoint 2000, Lotus Freelance
  • Programming and Statistics Packages: Pascal, Basic, PathMaker, Lindo
  • Email and Calendar:  Lotus Notes, Outlook Express, Outlook, Yahoo, Hotmail, Gmail, and others
  • Internet Providers: AOL, MSN, Earthlink, Netscape, NetZero, Copper.net
  • Roadrunner, Verizon DSL
  • Web Construction: The Microsoft Word HTML Editor, Yahoo
  • Operating Systems: Windows XP/2000/ME/98/95/NT

Professional Awards/Distinctions

  • Passed the State of Ohio Civil Service Examination for Management Analyst (2005)
  • Employee of the Month – Bank One
  • Eagle Award – Bank One
  • Who’s Who Among Rising Young Americans
  • Franklin University graduated with distinction
  • Carnegie Mellon University received award for best first year project course
  • Pomona College placed out of foreign language requirement in French


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